Frequently asked questions about Alber products

It is our aim to offer you competent, fast and friendly service throughout the complete value chain. To meet these standards on international markets, we appoint general importers for our products in various countries. These importers usually act as wholesalers and distribute the products to local medical aid centers. You can find our partner in your country on the bottom of this page: https://www.alber.de/en/contact/

Please contact our partner in your country to find the most convenient way of testing our products. You can find their contact details on the bottom of this page: https://www.alber.de/en/contact/

As manufacturer we do not have a direct sale. This will be handled only over our exclusive and trained partner in each country (see list Alber worldwide https://www.alber.de/en/contact/). Only this dealer can give you the required training for our products.

As all your belongings, you should pack your power add-on as well as possible. You can find some more information on this page: https://www.alber.de/en/help-service/alber-service/travelling-with-alber-products/

Alber battery packs are approved for air transport according DOT and IATA requirements. The transport and shipping of the battery pack is subject to legal requirements which must be strictly observed!
As individual airlines may apply additional rules to the general regulations, we recommend that you contact the airline before your trip in order to inform yourself about the current regulations. Here you can download the latest battery certificates for air passengers and our product safety data sheets from our website: https://www.alber.de/en/help-service/alber-service/travelling-with-alber-products/

Please download the “Alber bracket list” https://www.alber.de/en/help-service/downloads/. For further information, please contact your local dealer.

If you would like to include Alber products in your product program, please contact the general importer in your country for further information: https://www.alber.de/en/contact/

You can find the link to our Android and iOS Mobility Apps on this page: https://www.alber.de/hilfe-service/alber-mobility-apps/